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Lesson · Grade 6 · Applied Design, Skills and Technologies

Troubleshooting: Fix It Step by Step

  • Grade 6
  • Applied Design, Skills and Technologies
  • 1 min 9 s
  • British Columbia
  • BC6-AD-08

A computer's speaker makes no sound, and a chart builds up the steps one at a time: describe the problem, try one fix (simplest first), then test whether it is fixed, going back for the next fix if it is not. The computer acts out each step: turning up the volume (a software setting) doesn't help, pushing in a loose plug (hardware) does, a notes card records each try with a cross or a tick, and the video ends with "Still stuck? Ask for help" and the recap "Describe, try one fix, test, and repeat".

Concept: Troubleshooting: finding and fixing a computer problem step by step

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In one sentence

The question this lesson answers

This computer's speaker makes no sound, so how can we fix it?

Troubleshooting means finding and fixing a problem step by step.

Transcript

What the lesson says

This computer's speaker makes no sound, so how can we fix it?

Troubleshooting means finding and fixing a problem step by step.

First, describe exactly what is wrong: no sound comes from the speaker.

Next, try the simplest fix first: turn up the volume, which is a software setting.

Change only one thing at a time, so you know which fix worked.

Then test it: is the problem fixed now?

There is still no sound, so the answer is no.

When a fix does not work, go back and try the next one.

Next, we check the hardware and push the loose plug in firmly.

We test again, and now the sound works.

So the answer is yes, and the problem is fixed.

If none of your fixes work, ask for help and say what you tried.

To troubleshoot, describe the problem, try one fix, test it, and repeat until it is fixed.

Curriculum

Where this fits

British Columbia, Grade 6

Applied Design, Skills and Technologies, Computers and communications devices: strategies for identifying and troubleshooting simple hardware and software problemsBC6-AD-08

Previous: How Devices Connect: Home Networks, Intranets and the InternetNext: Input and Output Devices: How Information Gets In and Out

British Columbia, Grade 7

Applied Design, Skills and Technologies, Computers and communications devices: strategies for identifying and troubleshooting simple hardware and software problemsBC7-AD-07

Previous: How Devices Connect: Home Networks, Intranets and the InternetNext: Input and Output Devices: How Information Gets In and Out

This lesson is also listed in Grade 7.

The outcomes and strands follow the British Columbia curriculum.

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