What happens when my 30 days of Plus end?
You move to the Free plan: the quizzes and homework your teacher shares, three videos a day and the Brain Zone games. Everything you made is kept.
What counts as a video a day?
Opening a video you have not opened in the last 24 hours. Watching the same video again that day does not count twice.
Do I need a card to start?
No. The first 30 days need no card, and Free never does.
How does the monthly plan work?
Say you sign up on 1 March. Your free month runs to 31 March. If you add a card, $12.99 is charged on 31 March and again each month after that, until you cancel.
How does the yearly plan work?
You pay $91.20 once, which comes to $7.60 a month, and Plus runs for a full year. A year later it renews at the same price unless you cancel. Next to twelve months of the monthly plan, that saves $64.68.
I added a card during my free month. When am I charged?
On the day your free month ends, not before. Cancel before that day and nothing is charged. If your free month has less than two days left when you add the card, it is charged that day.
What happens when I cancel?
Plus stays until the end of the time you paid for, then you move to Free and nothing more is charged. For example, cancel a monthly plan on 10 May that renews on 31 May, and Plus keeps working until 31 May.
Can I get a refund?
Yes, within 30 days of your first charge, if you chose Plus in the first two days of your free month. Ask from Account, in Plan and billing, and the plan ends at once. For example, buy the yearly plan on your first day, change your mind a week later, and the full $91.20 goes back to your card.
My case is different. Can you help?
Yes. Write to [email protected] and tell us what happened. We look at every case ourselves, for example a refund for the months you will not use on a yearly plan.
Who can buy Plus?
Someone 18 or older. A student under 18 can ask a parent to add them as a profile on a family account, which shares the family's plan.
Can I switch between monthly and yearly?
Write to [email protected] and we will switch it for you. Or cancel, and choose the other plan when the time you paid for ends.
What emails will I get?
Stripe, our payment provider, emails a receipt for every payment and every refund. We email you when Plus starts, three days before your free month ends, a week before a yearly plan renews, if a payment does not go through, when you cancel, and when the plan ends. You can reply to any of them with a question.
Is a student's data private?
Yes. No ads, no data sales, and a student's answers are private to them and their teacher.