Overview
Every new account gets 30 days of Plus free, with no card. After that you stay on Free, which never costs anything, unless you choose Plus: $12.99 a month, or $7.60 a month billed as $91.20 once a year (prices in USD). These steps follow the money side from the first day to a refund.
What you will be able to do
- Know what happens when the free month ends, with or without a card
- Know when you are charged, and how to cancel
- Know when a refund is possible, and who to ask when your case is different
Step by step
- 01
Your free month starts
Every new account gets 30 days of Plus free. You don't need a card to start. - 02
Add a card, if you like
Any time during the free month you can add a card so Plus carries on without a break. Nothing is charged until the free month ends, and you can cancel before then to pay nothing. - 03
The free month ends
With a card, the first charge happens that day and Plus carries on. Without one, you move to Free (three lesson videos a day, your teacher's quizzes and homework, the Brain Zone games) and nothing you made is lost. - 04
Plus renews by itself
Plus is $12.99 a month, or $7.60 a month billed as $91.20 once a year (prices in USD). It renews at the same price until you cancel. - 05
Cancel any time
Cancel from Account, in Plan and billing. Plus stays until the end of the time you paid for, and nothing more is charged after that. - 06
Refunds
Ask for a refund within 30 days of your first charge and the money goes back to your card, as long as you chose Plus in the first two days of your free month. The free month is the time to try everything, so a later choice, or a card added during the free month, is not refunded. - 07
Something unusual?
If your case does not fit these rules, write to [email protected]. We look at every case ourselves, for example a refund for the months left on a yearly plan.
Good to know
Note
Family accounts pay once
A family account holds the plan and every child profile on it shares it. A child profile cannot choose a plan; sign in to the family account to do that.
Tip
In a class? Class work stays free
A student in a teacher's class keeps the class games, homework and worksheets on Free. Plus adds every video and the teacher tools.
Questions
How does the monthly plan work?
Say you sign up on 1 March. Your free month runs to 31 March. If you add a card, $12.99 is charged on 31 March and again each month after that, until you cancel.
How does the yearly plan work?
You pay $91.20 once, which comes to $7.60 a month, and Plus runs for a full year. A year later it renews at the same price unless you cancel. Next to twelve months of the monthly plan, that saves $64.68.
I added a card during my free month. When am I charged?
On the day your free month ends, not before. Cancel before that day and nothing is charged. If your free month has less than two days left when you add the card, it is charged that day.
What happens when I cancel?
Plus stays until the end of the time you paid for, then you move to Free and nothing more is charged. For example, cancel a monthly plan on 10 May that renews on 31 May, and Plus keeps working until 31 May.
Can I get a refund?
Yes, within 30 days of your first charge, if you chose Plus in the first two days of your free month. Ask from Account, in Plan and billing, and the plan ends at once. For example, buy the yearly plan on your first day, change your mind a week later, and the full $91.20 goes back to your card.
My case is different. Can you help?
Yes. Write to [email protected] and tell us what happened. We look at every case ourselves, for example a refund for the months you will not use on a yearly plan.
Who can buy Plus?
Someone 18 or older. A student under 18 can ask a parent to add them as a profile on a family account, which shares the family's plan.
Can I switch between monthly and yearly?
Write to [email protected] and we will switch it for you. Or cancel, and choose the other plan when the time you paid for ends.
What emails will I get?
Stripe, our payment provider, emails a receipt for every payment and every refund. We email you when Plus starts, three days before your free month ends, a week before a yearly plan renews, if a payment does not go through, when you cancel, and when the plan ends. You can reply to any of them with a question.
Still stuck
Write to us, and say which page you were on.
If this guide did not answer your question, email [email protected] and say what you were trying to do. We read every message.